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TJIPTONO, Fandy.; DIANA, Anastasia. (2002). Total quality management:edisi revisi (Ed.4). Yogyakarta: Andi Offset.

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TJIPTONO, Fandy.; DIANA, Anastasia. Total quality management:edisi revisi. Ed.4 Yogyakarta: Andi Offset, 2002. Text.

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TJIPTONO, Fandy.; DIANA, Anastasia. Total quality management:edisi revisi. Ed.4 Yogyakarta: Andi Offset, 2002. Text.

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TJIPTONO, Fandy.; DIANA, Anastasia. Total quality management:edisi revisi. Ed.4 Yogyakarta: Andi Offset, 2002. Print.